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Customer service representative, telephone

Montreal, QC

DESCRIPTION

We are looking for a bilingual Part-Time customer service representative to answer customer request, concerns and general information questions. This person will be the working for a minimum of 16 hours a week. Possibility of additional time depending on workflow and availabilities. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times all the while accomplishing initial job requirements.

RESPONSIBILITIES

  • Answer customer questions through email, chat and/or telephone

  • Fulfill and process orders created instore

  • Internal order follow-ups

  • Help customers choose their perfect glasses via our website

  • Fill out customer prescription information using our web platform

  • Order follow-ups with our optical laboratory

  • Get customer’s prescription information by calling their optometrists

  • Return customer voicemails

  • Participation in the upkeep and improvement of our customer service team and systems.

  • Guide customers in the sales process

  • Analyze and process redo orders.

requirements

  • DEC or higher

  • 2 to 6 years’ experience in customer service

  • Fully bilingual written and spoken (English & French)

  • Capable of quickly adapting to changes

  • Excellent grammatical and speaking skills

  • Creativity, autonomy and initiative

  • Proactive and multi-tasker

  • Open minded with great social aptitudes, oriented towards teamwork

  • Proactive and efficient with time management

  • Capable of working in an ever-changing small business environment that offers great learning experience and growing opportunities.

Advantages

  • Warm work environment with many career opportunities

  • Competitive salary: 14.50 – 16$/hour


If you are interested, please send your resume and your cover letter at : cv@bonlook.com

apply for this position

View all our job openings

Careers

DESCRIPTION

We are looking for a bilingual Part-Time customer service representative to answer customer request, concerns and general information questions. This person will be the working for a minimum of 16 hours a week. Possibility of additional time depending on workflow and availabilities. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times all the while accomplishing initial job requirements.

RESPONSIBILITIES

  • Answer customer questions through email, chat and/or telephone

  • Fulfill and process orders created instore

  • Internal order follow-ups

  • Help customers choose their perfect glasses via our website

  • Fill out customer prescription information using our web platform

  • Order follow-ups with our optical laboratory

  • Get customer’s prescription information by calling their optometrists

  • Return customer voicemails

  • Participation in the upkeep and improvement of our customer service team and systems.

  • Guide customers in the sales process

  • Analyze and process redo orders.

requirements

  • DEC or higher

  • 2 to 6 years’ experience in customer service

  • Fully bilingual written and spoken (English & French)

  • Capable of quickly adapting to changes

  • Excellent grammatical and speaking skills

  • Creativity, autonomy and initiative

  • Proactive and multi-tasker

  • Open minded with great social aptitudes, oriented towards teamwork

  • Proactive and efficient with time management

  • Capable of working in an ever-changing small business environment that offers great learning experience and growing opportunities.

Advantages

  • Warm work environment with many career opportunities

  • Competitive salary: 14.50 – 16$/hour


If you are interested, please send your resume and your cover letter at : cv@bonlook.com

apply for this position

View all our job openings

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