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Customer Service Representative

Montreal, QC

ABOUT BONLOOK

Founded in 2011, Montreal-based BonLook is a company that’s reimagining the way we wear glasses, taking them from seeing to being seen. BonLook is the destination for those looking to switch up their eyewear options and expand their personal glasses “wardrobe”. By making high-quality, fashionable eyewear accessible, we are revolutionizing the omnichannel shopping experience for optical solutions. Thanks to BonLook’s affordable options, prescription glasses and sunglasses are now an accessory that can be changed up season after season.

JOB DESCRIPTION

We are looking for a bilingual Full-Time Customer Service Representative to answer customer’s request, concerns, and general information questions. This person will be working full time - 40 hours a week. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times.

RESPONSIBILITIES

  • Answer customer questions through email, chat and telephone;

  • Fulfill and process orders created in-store;

  • Internal order follow-ups;

  • Help customers choose their perfect glasses via our website;

  • Fill out customer prescription information using our web platform;

  • Follow up with our optical laboratory;

  • Get customer’s prescription information by calling their optometrists;

  • Return customer’s voicemails;

  • Participate in the upkeep and improvement of our customer service team and systems;

  • Guide customers in the sales process;

  • Analyze and process redo orders

  • Answer customer questions through email, chat, telephone and in person in our showroom.

REQUIREMENTS

  • High school diploma completed or higher;

  • 2 to 6 years’ experience in customer service;

  • Fully bilingual written and spoken (English & French);

  • Ability to quickly adapt to changes;

  • Creativity, autonomy, and initiative;

  • Proactive and multitasker;

  • Open minded with great social aptitudes, oriented towards teamwork;

  • Proactive and efficient with time management;

  • Capable of working in an ever-changing small business environment that offers great learning; experience and growth opportunities.

WHY WORK WITH US

  • Montreal based company offering growth opportunities;

  • Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people;

  • Flexible schedule;

  • Complete health benefits package: health, dental, medical, and optical coverage;

  • Generous employee discount for yourself, your friends and your family;

  • Competitive salary aligned with qualifications and experience;

  • Free coffee!


If you are interested, please send your resume and your cover letter at : cv@bonlook.com

apply for this position

View all our job openings

Careers

ABOUT BONLOOK

Founded in 2011, Montreal-based BonLook is a company that’s reimagining the way we wear glasses, taking them from seeing to being seen. BonLook is the destination for those looking to switch up their eyewear options and expand their personal glasses “wardrobe”. By making high-quality, fashionable eyewear accessible, we are revolutionizing the omnichannel shopping experience for optical solutions. Thanks to BonLook’s affordable options, prescription glasses and sunglasses are now an accessory that can be changed up season after season.

JOB DESCRIPTION

We are looking for a bilingual Full-Time Customer Service Representative to answer customer’s request, concerns, and general information questions. This person will be working full time - 40 hours a week. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times.

RESPONSIBILITIES

  • Answer customer questions through email, chat and telephone;

  • Fulfill and process orders created in-store;

  • Internal order follow-ups;

  • Help customers choose their perfect glasses via our website;

  • Fill out customer prescription information using our web platform;

  • Follow up with our optical laboratory;

  • Get customer’s prescription information by calling their optometrists;

  • Return customer’s voicemails;

  • Participate in the upkeep and improvement of our customer service team and systems;

  • Guide customers in the sales process;

  • Analyze and process redo orders

  • Answer customer questions through email, chat, telephone and in person in our showroom.

REQUIREMENTS

  • High school diploma completed or higher;

  • 2 to 6 years’ experience in customer service;

  • Fully bilingual written and spoken (English & French);

  • Ability to quickly adapt to changes;

  • Creativity, autonomy, and initiative;

  • Proactive and multitasker;

  • Open minded with great social aptitudes, oriented towards teamwork;

  • Proactive and efficient with time management;

  • Capable of working in an ever-changing small business environment that offers great learning; experience and growth opportunities.

WHY WORK WITH US

  • Montreal based company offering growth opportunities;

  • Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people;

  • Flexible schedule;

  • Complete health benefits package: health, dental, medical, and optical coverage;

  • Generous employee discount for yourself, your friends and your family;

  • Competitive salary aligned with qualifications and experience;

  • Free coffee!


If you are interested, please send your resume and your cover letter at : cv@bonlook.com

apply for this position

View all our job openings

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