The easiest return policy
FREE 30-DAY REFUND
FREE RETURN SHIPPING FOR ORDERS OVER $80*
*US (excluding Alaska, Hawaii & Puerto Rico)
Request a refund
- Log in to your BonLook account by clicking on the top right-hand tab called MY ACCOUNT.
- If you are not logged in, you will have to enter your username and password.
- Click on MY ORDERS, on the left-hand side of the page.
- Click on DETAILS on the right side of the order you wish to return.
- Scroll down and click on the option to "CLICK HERE TO FILE A RETURN REQUEST" and fill out the form.
- Once all of the required fields are filled out, submit your request.
- You will receive an email instructing you on how to proceed.
To return your package
- Print out your shipping label.
- Make sure the products are in perfect condition & return all original materials sent by BonLook.
- Please use the same shipping box and tape the box securely, do not return your glasses in an envelope.
*BonLook reserves the right to refuse any damaged returns
- We accept returned orders of products in perfect condition within 30 days from the date of delivery.
- Please allow for 10 business days to process your request upon receiving your parcel.
- We will contact you via email to confirm the receipt of your returned package and proceed with the refund.
- If shipping was originally paid, this amount is non-refundable. The amount to be refunded will be done so on the same card used at time of purchase. We cannot reimburse on a different card or alternate payment method.
- If the merchandise was deemed a final sale at time of purchase, then we will not, under any circumstance, be able to provide you with a refund. It will be clearly outlined at time of purchase if a product is a final sale.
- BonLook gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. If you return merchandise purchased with a gift card, the refunded amount will be issued in the form of an e-gift card that will be sent to you by email. If a second payment method was used for the item you wish to return, the refunded amount will be credit to your second payment method (such as another credit card or a debit card).
- We cannot repair glasses, replace lenses in other glasses frames, or accept glasses from our competitors.
- Please note that we can process only one return/refund per order. If you request to return more items, BonLook will only cover the cost of the first pair. Any additional return requested will be at your cost.
- BonLook reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.
- Only US and Canadian orders of $80 or more qualify for free shipping and are subject to our return policy. Customers with orders under $80 will be responsible for shipping cost coverage for both purchases and returns.
BonLook is not responsible for additional custom fees.
Still have questions?
If you still have questions, please contact our customer service team, who will be happy to assist you.