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Eye care experts at every step

Exceptional eye care is non-negotiable. Our customer service experts receive thorough training on all things optics, so they’re well equipped to help find the frames with that just-right fit.

How We Help

Understanding your prescription

Our eye care experts can make sense of your prescription and guide you towards the right lens choice.

Find a style that suits you

There’s no right or wrong when it comes to style, but our experts are more than thrilled to guide you, should you need them to.

Lens Lab

Keeping you in mind in the lab

Wondering what goes into getting your glasses? Our lens lab is where we assess the quality of your lenses and fit them to your prescription’s specifications. Read all about it below.

  • Step 1 :
    Choosing

    The right lens matches your prescription and personal measurements, and we take that into account when preparing your glasses.

    Learn More
  • Step 2 :
    Cutting

    Tailored to your vision: every lens is cut to the measurement of your chosen frame, then carefully inserted into the frame.

  • Step 3 :
    Assessing

    Your order is meticulously inspected by our eye care team to ensure the prescription is accurate and meets quality control standards.

  • Step 4 :
    Shipping

    This is where it starts to get good. Your order is shipped from the lab to our distribution centre for a final quality analysis before we send it your way.

Step 1 :
Choosing

The right lens matches your prescription and personal measurements, and we take that into account when preparing your glasses.

Learn More

Step 2 :
Cutting

Tailored to your vision: every lens is cut to the measurement of your chosen frame, then carefully inserted into the frame.

Step 3 :
Assessing

Your order is meticulously inspected by our eye care team to ensure the prescription is accurate and meets quality control standards.

Step 4 :
Shipping

This is where it starts to get good. Your order is shipped from the lab to our distribution centre for a final quality analysis before we send it your way.

Experts in eyewear

Quality control
by professionals

Before shipment, all orders are double and triple-checked to ensure every pair is ready for wear and meets our superior quality standards.

It’s on the way!

If there’s one thing we know about online shopping: you’re impatient to get your product. We get that. And that’s why we keep you in the loop every step of the way. In just under 15 business days, your new pair of glasses will be shipped to your door, or the BonLook store nearest you. How’s that for service?

Here to Help

Post-purchase support

Our expert customer service team is available 7/7 and can help you with any concerns you may have. Prefer a little face-to-face meetup? No problem — book an appointment at one of our stores and our personable staff will offer assistance.

  • Hours Mo - Su, 9am - 9pm
  • Email support@bonlook.com
  • Phone 1-877-755-6659
  • Chat Click here to start a chat